Frequently Asked Questions

What is TeleHealth?

Telehealth is a real-time audio-visual appointment with your provider. It can be done using a smart-phone or a computer equipped with a camera. Smart-phones are preferred as the camera resolution is better and it allows you to focus the camera more easily on any problem area.  

Which insurance plans cover Telehealth? 

Most major insurance plans are now covering TeleHealth appointments just as they would a regular office visit. Currently, this includes Alohacare, HMAA, HMSA, Humana MDX, Medicare, UHA, United Healthcare, and Healthnet. 

What about co-pays?

Many insurance plans (including HMSA, UHA, & United Healthcare) are waiving your co-pay and co-insurance requirements. Please check with your insurance company regarding its current policy. 

What type of skin conditions can you assess and treat during a TeleHealth appointment? 

  • Acne, Accutane, Eczema, Lupus, Lichen Planus, Psoriasis, Rosacea
  • Dermatitis, Rash, Scabies
  • Suspicious Skin Lesions
  • Cosmetic Consultations

I am a new patient to your practice. How do I make a TeleHealth appointment?

When you call to request an appointment, the receptionist will enter all of your information into our system. It is important that we have a valid email address and phone number. Our staff will then send you a link via email to go online and complete our new patient forms. 

How can I prepare for my TeleHealth Appointment? 

Prior to the appointment, you will be asked to set up an account in our Patient Portal. If you plan to use a smartphone or iPad, you will instructed to download the Pocket Patient app.  To help with set-up, please click on one of these video links:

For TeleHealth using Pocket Patient, your smart phone should be a model 2018 or later.

For TeleHealth using the Patient Portal, your computer must be equipped with Chrome or Firefox web browser.  

What can I expect with my TeleHealth Appointment?

A medical assistant will call you the morning of your scheduled appointment to complete your medical information. She will also confirm that you are ready to login on to Telehealth on your smart-phone or computer.  

You must login in within 10 minutes of the scheduled appointment time. Otherwise, your appointment will be cancelled. 

During the appointment, you will see and speak with your provider as you would during an in-person appointment. Have a helper with you if you anticipate needing help positioning the camera so that the provider can see the problem area (if it is on your back for example). 

 © 2017 Hawaii Dermatology Centers, Inc.